Business Edge
Workshops
Human Resource Management (view pdf)
Owner/Manager and the HR function
Job Analysis
Recruitment and Candidate Selection
Wage and Salary Systems
Appraising Performance
Finance & Accounting (view pdf)
Accounting for Non-Accountants
Working with Budgets
Controlling Costs
Making a Financial Case
Quality Management (view pdf)
Understanding Quality
Achieving Quality
Auditing Quality
Controlling Physical Resources
Planning and Controlling Work
Marketing Management (view pdf)
Introduction to Marketing Concepts
About Customers: Gathering Information
About Customers: Gathering Information on purchasing Processes and Trends
Target Markets
Product Planning and Development
Pricing and Pricing Strategy
Promotion and Advertising
Caring For Customers
Building Public Relations
Personal Productivity Skills (view pdf)
Leading your Team
Delegating Effectively
Motivating People
Making and Taking Decisions
Solving Problems
Communicating in Groups
Leading Change
Managing With Authority
Becoming More Effective
Managing Time
Making Communication Work
Office Management