§ Course Prescription
Focuses on the development of important managerial skills needed to ensure the continuing effective contribution of an enterprise’s productive processes and information systems to its competitive position and performance. You will learning about the complex operations and infrastructure required for:
(1) Product development and manufacture and
(2) Service design and delivery.
§ Goals of the Course
The course studies the role of operations management and information technology in the management of supply chains in the business environment. It examines the use of business exchanges and Internet-enabled collaboration in planning and product/process design. Topics include operations management, information systems management and supply chain management.
§ Who Should Attend
- Middle- and senior-level managers from marketing, e-commerce, sales and operations, strategic planning and general management
- Senior technology and information managers who support marketing, e-business and SCM programs
- Product, brand, e-marketing and advertising managers
- Finance managers responsible for customer profitability measurements and analysis Sales and service managers
§ Learning Outcomes
By the end of the course participants should:
1. Have a knowledge of the fundamental terms, concepts, and principles of operations management for the delivery of products and services;
2. Have a knowledge of the fundamental terms, concepts, and principles that apply to the design and management of supply chains;
3. be able to describe the characteristics of Internet-enabled supply chain models;
4. Describe the role of contract management systems in supply chain management,
5. be aware of various models of technology-enabled collaboration for enhancing supply chain performance.
§ Content Outline
1. Introduction to supply chain management SCM in the context of Operations Management
2. Information Systems and a total business system.
3. Strategic Operations: Managing Costs, Quality, Flexibility & Delivery
4. Production Planning Systems Design
5. Inventory management basics
6. Business Process for e-Commerce
7. Information Management
8. Enterprise Systems and SCM
9. Knowledge Management
10. Performance Measurement Systems
11. Supplier Control and Contract Management Systems
12. Logistics and Location Decisions
13. Procurement Systems