Who Should Attend
The Communicating Effectively course has been designed for those who manage groups of people, including business owners, top management, and all managers within small and medium sized enterprises (SMEs).
Objectives
By the end of the program, Participants will be able to:
• Identify the causes of communication problems at work;
• Explain the factors that influence the communication process;
• Identify the forms of communication;
• Describe channels of communication at work;
• Give job instructions;
• Give and receive feedback;
• Deliver an effective presentation by using verbal and non verbal language;
• Participate in and conduct a meeting effectively.
Program Profile
The Nature of Communication
• What is Communication?
• The Elements of Communication
• Factors Influencing Communication
• Personal Perception
• Forms of Communication
• Verbal and Non-Verbal Body Language and Space
• Communication Channels
Job Instructions and Feedback
• Forms of Instructions
• Giving Instructions
• Feedback
• Steps for Giving Feedback
• Rules for Giving Negative Feedback
• Rules for Receiving Feedback
Delivering Effective Presentations
• Structure of a Presentation
• Preparing an Effective Presentation
• Presenting Effectively
• Visual Aids
• Handling Questions
Effective Meetings
• Why Hold Meetings?
• What is an Effective Meeting?
• Roles of Meeting Participants
• Skills Needed to Chair Meetings
• Handling Difficult Situations
• Brainstorming
• The Six Thinking Hats
• Mind Maps
CERTIFICATION REQUIRES ATTENDING AT LEAST 90% OF THE TOTAL SESSIONS.
Material:
Exercise Book (Business Edge)
Duration :
12 hours
