Who Should Attend
Anyone who wishes to gain an awareness of the basics of Emotional Intelligence (EI) and learn some techniques to manage their EI development and create success.
Objectives
The aim with the course is to guide learners in making careful decisions about their own functioning and their relationship with others. Research suggests that tuning into emotions, understanding them and taking the appropriate action, can increase success in all areas of life, including job performance. From a business perspective, emotional intelligence is increasingly relevant to organizational development and developing people because it can provide a new way to understand and assess people's behaviors, management styles, attitudes, interpersonal skills, and their potential.
Program Profile
Introduction to Emotional Intelligence
• An introduction to the concept of Emotional Intelligence
• IQ versus EQ
Self Awareness
• Knowing the self
• Recognizing emotional signals
• Self-emotional inventory
• Personal and Organizational Ethics
The Self in Relation to Others
• Assertiveness Skills
• Conflict Management
• Stress Management
Barriers to Emotional Intelligence
• The understanding self and others
• Issues of Self Esteem
• Anger Management
• The individual profile
The Concept of Assertiveness
• The concept defined
• What is assertiveness in practice?
• The cornerstones of assertiveness
• Types of behavior
• What do assertive people say and do?
Self-Awareness
What is emotion?
Why are we emotional?
How does “Emotional Hijacking” take place?
How does the brain process emotions?
How does the brain perceive the world?
Self-Management
How to take advantage of the power of optimism?
How to manage your anger effectively?
How to control your worry?
Self-Motivation
How to motivate yourself?
How to avoid apathy?
How to be creative?
Empathy
How to have empathic communication with others?
What is the physiology of empathic communication?
Social Awareness
How to have effective group interactions?
How to listen positively?
What are the “Negative Listening Types”?
How to raise your social awareness through listening?
Relationship Management
What are the “Six Human Needs”?
How to recognize others’ needs and desires?
How to categorize people based on their needs to make useful conclusions on follow up actions?