Who Should Attend
Managers, team leaders and supervisors who want to maximize their positive impact on others through effective interpersonal skills.
Objectives
By the end of the program, Participants will be able to:
• Solve problems by clarifying the real issues and roadblocks
• Minimize conflict and build group commitment
• Influence others and motivate them to profitable action through interpersonal skills
• Give criticism when necessary and praise to produce results
• Make trade-offs without being a pushover on big issues
• Implement plans without strong-arm tactics
• Develop credibility based on respect and trust
• Find alternatives to working with “difficult” people
• Generate enthusiasm for your ideas and proposals
• Give direction without creating “static”
• Save time, energy and talent by improving the entire “people” side of your job
Program Profile
Communication and the New Workplace
• Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance
• Distinguishing between behaviors and intentions
Understanding Perception, Self-concept and Expressing Emotions
• How perceptions influence your interaction with others and their responses to you
• Analyzing how you and your coworkers approach work and relate to each other
• Understanding self-concept and reducing defensiveness
Nonverbal and Verbal Skills
• Applying a five-step process to the development and delivery of clear messages
• Understanding cross-cultural flexing
Using Listening and Feedback Skills to Build High Performance Work Relationships
• Identifying personal listening liabilities and strategies for improvement
• Achieving productive and satisfying work relationships with peers, your manager and others
• Developing strategies for constructive performance feedback
• Directing and motivating others
• Practicing steps to effectively give directions
• Knowing what motivates others to achieve high levels of performance and effectiveness
Assertively and Productively Managing Conflict
• The differences between assertive, nonassertive and aggressive behaviors
• Negotiating your way out of conflict
Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills
• Identifying which stage of team development your work group is in and responding appropriately