Interpersonal Skills > Personal Productivity Skills workshops

Key managerial skills for new managers

Who Should Attend
New managers or supervisors, prospective managers or supervisors, or managers or supervisors with some experience.

Objectives
By the end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Understand how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI).
Empower employees through delegation.
Deal successfully with difficult people and resolve conflicts.
Build and manage winning teams.
Know the Dos and Do nots of managing meetings.
Manage self, time, and stress in a restless work environment.
Apply new tools and techniques to improve decision-making and problem-solving.

Program Profile

Responsibilities as New Managers
Roles and Responsibilities
The Four Functions and Ten Roles of Management
Current Trends and Issues

Teams and Leadership


Teams Dynamics and Team Building
Current Trends and Issues

Attitudes and Personality Types
Self Assessment
How The Personality Types Work Together

Emotional Intelligence (EI)
Definitions, Theories and Models

Mastering The Art of Motivation
Current Trends and Issues
McGregor, Maslow, and Herzberg Theories
Implications for Managers

Delegation
Empowering Employees through Delegation
The Dos and Do nots of Delegation

Dealing with Conflicts and Difficult People on The Job
The Thomas-Kilman Conflict Management Model
Know How to Communicate with Difficult People

Managing Meetings
The Dos and Do nots of Managing Meetings

Stress and Time Management
Stress and Time Management Techniques
Identify and Manage Your Time Wasters
Use the Priority Matrix and the To Do Lists
Causes and Symptoms of Stress
Techniques and Approaches to Managing Stress

Decision-Making and Problem-Solving
Tools and Techniques
The Traditional Approach to Problem-Solving
The Ishikawa Fishbone Technique
The Dos and Do nots of Brainstorming Techniques

 

 


CERTIFICATION REQUIRES ATTENDING AT LEAST 90% OF THE TOTAL SESSIONS.

Material: English Handouts

Duration : 24 hours