Who Should Attend
This "learn by doing" program is for everyone who want to increase productivity through clear and specific messages. Learn the skills you need to become a better listener, to write better letters, memos and short reports and to overcome the barriers to successful oral communication.
Objectives
By the end of the program, Participants will be able to:
• Analyze the situation—learn when you should use written communication and when it's better to talk face-to-face or on the phone
• Develop your ability to understand your audience and the purpose of your interpersonal communication
• Increase productivity through clear and specific messages
• End no-result communication by learning how to write better letters, outlines, memos, short reports and briefings
• Make sure your message is clearly sent, received and understood
• Achieve greater productivity and win/win results
• Develop techniques to become an active listener
Program Profile
• The role of interpersonal communication in business
• Examining how and why communication fails
• Overcoming the barriers to effective communication
• Improving your listening skills
• Mastering techniques for successful business writing