Objective
Receive concentrated and comprehensive training in the theory and practice of auditing Quality Management Systems (QMSs) based on ISO 9001:2008. Gain a practical understanding of the responsibilities of a quality auditor, and the techniques and methodologies required to effectively audit a QMS.
Who Should Attend
The course is based on the guidelines of ISO 19011:2003 and is designed for:
Auditors and Lead Auditors who are required to conduct assessments and audits of Quality Management Systems based on AS/NZS ISO 9001:2008
Those who are responsible for developing and implementing Quality Management Systems based on AS/NZS ISO 9001:2008
Course Outline
This course covers the following topics:
How to apply QMS audit principles and practices to ISO 9001
The personal and interpersonal skills required for auditing
The processes involved with managing audit programs
How to initiate and prepare for an audit
How to conduct on-site audit activities, reporting on audit findings and conducting post-audit activities
Appropriate oral, written and non-verbal communication techniques needed to lead an audit
Learning Outcomes
On successful completion of this course, participants should be able to:
Review auditee documentation
Participate in developing audit schedules
Identify, gather, analyze and evaluate information
Compile results and report findings
Assess the scope and objectives of a quality audit
Communicate with an auditee regarding the proposed quality audit
Identify the resources required to conduct a quality audit
Develop and submit a quality audit plan
Prepare and manage an audit plan
Identify and prepare checklists and audit related documentation
Conduct entry and exit meeting
Guide team members in continuously improving their performance
Negotiate the follow-up process with auditees
Monitor and review audit systems and activities