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Who Should Attend

The course on Solving Problems is designed for managers and team leaders of small and medium sized enterprises (SMEs) who have to solve
problems in their daily work. Their work relates to forecasting and planning daily operations of the business that involve teams and working
processes.

Objectives

By the end of the program, Participants will be able to:
• Understand, analyze, and identify causes of problems;
• Generate a range of possible solutions and decide which will work best;
• Implement your chosen solutions and evaluate their effectiveness.

Program Profile

Recognizing The Problem

• Common Mistakes in Problem Solving
• What is a Problem?
• Recognizing a Problem
• Accepting Ownership of the Problem

Analyzing The Problem

• Identifying Causes

Choosing and Implementing a Solution

• Brainstorming
• Choosing a Solution
• Tools

Implementing and Evaluating a Solution

• Planning and Implementing your Solution
• Evaluation
• Follow-up
 

CERTIFICATION REQUIRES ATTENDING AT LEAST 90% OF THE TOTAL SESSIONS.

Material: Exercise Book (Business Edge)

Duration : 18 hours